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User Stories: Bernd Heiler

19. August 2015 in

Today we present you Bernd Heiler, a German therapist who works with coaching, psychotherapy and Biofeedback and Neurofeedback. See what he has to say on the use of CoachingSpaces!

1. What kind of coaching do you do, and what is your coaching strategy?

The foundation for my approach – or my strategy if you want to call it that – is based on humanistic methods. This refers especially to the person-centered therapy by Roger as well as focusing according to Gendlin. I am also influenced by the integral theory by Ken Wilber, which enables to take on different perspectives without favoring one. Thus, the clients are able to get a holistic picture of their situation, their current problems. It allows themselves room and a foundation for personal development.

Additionally I use biofeedback, a method that makes psychophysiological processes more tangible for clients and, last but not least, also bits from the systemic methodology.


2. How do you use CoachingSpaces in your work?

I use CoachingSpaces in the work with my clients, but rarely for remote sessions. Especially the “younger” ones see CoachingSpaces as an enrichment.

As an alternative sometimes I use constellation figures, which the client can experience tactilely.

Also I use biofeedback in coaching and therapy, which nowadays can be applied software or internet based. The combination of biofeedback and CoachingSpaces  is very exciting and helpful in order to explain the body parameters that are measured.


3. Which is your favourite feature in the tool?

That’s a tough one. You always add new features. Actually, I get a lot of inspiration from my clients.


4. What are the differences when working with clients remotely or “live”?

I rarely use remote coaching. My clients prefer the personal contact – and me too, to be honest. A live session is a more holistic experience for the client and the therapist/coach. When I have a remote session because the client is on a business trip, tools like CoachingsSpaces are a valuable supplement for the process.

5. How do your clients like the tool?

They experience it all as very positive. I think that the visual experience, the variegated possibilities to visualize the client’s situation from different perspective and the resulting wow factor for the client make the tool very helpful.


6. What characteristics of a client make him more or less successful?

The necessary qualities are willingness, motivation and openness to work on oneself – Carl Rogers summarises them as “self actualisation tendency”. Every person has this “basic energy”. The coach’s or therapist’s task is to support these basic energy and to accompany the process.

Thus, all people can be equally successful – of course, that still leaves the question what you call “successful”. In principle, however, everyone has the capability to change and accomplish autonomy, self-reliability and well-being/health.



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Natasha Carvalho

About the Author

Natasha Carvalho
Customer Relationship Manager. With a background in building interaction between products and end-users, linguistics and a natural drive to communicate, she is ready to help whoever wants to reach us in English, Spanish, and Portuguese.

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